FAQ
Below you can find the most frequently asked questions about Loopz. Do you have any questions left? Please send a message to loopz@hamwells.com.
General
We do not offer any custom sizes. Feel free to trim off the sides and create another type of support yourself. Unfortunately we can’t handle all the different requests.
If you are a distributor, please contact us to discuss the possibilities.
Loopz requires 6L of water to function, so this is the minimum amount of water. The maximum amount of water is 9,5L. However the amount of water will not change the water pressure whatsoever. You will actually waste water.
The water flow is around 3 to 4 liters per minute. That may seem like a little however, in combination with the Loopz shower head, this makes a comfortable shower.
No, it is not possible to switch between different modes. You can create such a system yourself though, using the overflow kit and adding an extra shower head which is connected to a heating system.
Yes, as long as the battery pack/solar panel provides a steady 12V supply and has the ability to connect to a car adapter or universal adapter.
Yes, that’s possible! Various customers have installed the Loopz into their van, please have a look at our socials for some examples. Regrettably, we are not van builders ourselves, so please contact a professional builder if you need any advice about how to install Loopz into your van.
We offer a 1-year guarantee so not to worry, your component will be replaced. Moreover, we stimulate a lifetime use and offer replacements parts to prevent any unnecessary waste. Please send a message to loopz@hamwells.com if you need any help.
Water filtration
Depending on your model, the water is filtered in a two or three step filtration. More info about the filtration process can be found here.
Yes, definitely! The filter is made of a stainless steel mesh 325 which is very durable. Rinse the filter after each shower to prevent any blockages and you will be able to reuse it.
Yes, we do advise to drain the reservoir after each shower and refill the water reservoir before each shower.
You can use soap. However, we advise you to limit the amount of soap being used. Substances which dissolve in water are very difficult to filter out, that is why the water does not have the quality of drinking water and your water might get a bit soapy.
Please note, never leave any traces of soap in the environment.
We do not advise to reuse the water after your shower, you might water your plants (if you did not use any soaps). However, the water does not have the quality of drinking water so we discourage using it for doing the dishes.
Hot shower
Regrettably, the Loopz doesn’t heat the water, so it is not possible to regulate its temperature. You could fill the reservoir with hot water though or create a hot water setup yourself (please check this example). Besides that, you might be interested to know we are developing a heating element which will be available as an add-on to the current Loopz systems.
Yes it is! You can add hot water to the water reservoir to enjoy a hot shower. Be aware though that, because of safety reasons, the Loopz will automatically switch off if the water temperature exceeds 45 °C.
Unfortunately, this is difficult to predict, as it depends on a lot of factors. Do you use the Loopz shower in or outside, do you use some kind of shower tent, what is the water temperature, what is the temperature of your environment, is there a lot of wind etc.. If these factors are favorable, you can have a pleasant shower for a few minutes.
The Loopz does not have a connection for a heating system. However, it is possible to create a setup yourself. Check out the following example, using the overflow kit.
Shipment
Yes, we do ship worldwide. We charge a shipping fee depending on your country. These costs are shown in the shopping cart when submitting your address.
We charge a shipping fee depending on your country. These costs are shown in the shopping cart after submitting your address.
We do our best to produce and ship your order as quickly as possible! That is why we aim to send your Loopz within 5 working days. Unfortunately, we have to deal with some delays in our supply chain at the moment. That’s why shipping may take longer. As soon as your package has left our office, you will receive a track & trace code by email.
